Interwin is fully committed to safeguarding the confidentiality and security of every player's personal information. This document explains how we collect, use, and protect your data.
Privacy is not merely a legal document to us — it is a genuine responsibility we take seriously every day across every aspect of interwin platform operations.
All your personal data and financial information is encrypted using 256-bit SSL technology — the same level of protection used by leading Malaysian banking institutions to keep your data safe at all times.
You have the full right to access, correct, or request deletion of your personal data at any time. Interwin respects your privacy rights and makes data management easy through your account settings.
Interwin has never and will never sell, rent, or share your personal data with advertisers or external companies for marketing purposes without your explicit consent. Your data belongs to you.
Your data is stored on high-performance servers with layered access controls, automated backup systems, and continuous security monitoring to prevent any breach or unauthorised access.
We only collect data that is strictly necessary to provide our services. This data minimisation principle ensures we do not retain irrelevant or unnecessary information for platform operations.
In the event of any security incident involving your data, interwin will notify you promptly and take the necessary remedial steps without delay.
Important Note: By using the Interwin platform, you consent to the collection and use of information as described in this Privacy Policy. This policy is read alongside our Terms and Conditions and forms part of the overall agreement between you and Interwin.
Interwin ("we", "our platform", or "the Company") respects the privacy of every individual who uses our online casino and sports betting platform at https://interwin.vu. This Privacy Policy explains in detail how we manage your personal information — from how it is collected and why it is needed, to how it is securely stored and what rights you have over that data.
This policy applies to all Interwin platform users regardless of how they access it — whether via a web browser on a PC, an Android or iOS mobile app, or any other device used to access our services. It also covers all your interactions with the platform, including account registration, deposits, withdrawals, participation in games, and communications with our customer support team.
We operate in accordance with strict international data protection standards and comply with all applicable legislation. Your trust is an asset we take seriously, and this policy reflects our commitment to being transparent about our data handling practices.
We collect various types of information depending on how you interact with the interwin platform. Below is an overview of the data categories we collect and their purposes:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Account verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, notification delivery |
| Financial Information | Bank account number, digital wallet details | Processing of deposits and withdrawals |
| Usage Data | Game history, betting records, transaction logs | Service improvement, regulatory compliance |
| Technical Data | IP address, device type, browser version, operating system | Account security, fraud detection |
| Optional Data | Game settings, language preferences, promotion history | Personalisation of user experience |
Your data is collected through three main channels: directly from you during registration or platform use, automatically via cookie technology and system logs while you use our services, and in limited cases, from trusted third parties such as identity verification service providers or legitimate payment providers.
We never purchase data lists or obtain your personal information from data brokers. Every piece of information we hold is either provided directly by you or legitimately generated through your use of the platform.
Interwin uses your personal data only for legitimate and necessary purposes. We will not use your data for any purpose not stated in this policy without obtaining your consent first.
Your data is processed on the basis of: fulfilment of the contract between you and interwin, legal obligations binding on us, our legitimate business interests in preventing fraud and ensuring platform security, and in certain cases, explicit consent provided by you.
Interwin does not sell, rent, or share your personal data with third parties for commercial marketing purposes. However, in the context of legitimate business operations, your data may be shared with the following parties under strict limits:
All our third-party service partners are bound by strict data protection agreements and are only permitted to use your data for the specific purposes defined in those agreements.
In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the new entity. You will be notified in advance and your rights will be fully protected throughout the process.
The interwin platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and analyse how users interact with our platform.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. We recommend keeping essential and security cookies active at all times to protect your account.
The security of your data is interwin's highest priority. We continuously invest in the latest security infrastructure and procedures to ensure your information is protected at every level.
While no security system can guarantee absolute protection, interwin applies industry best practices and continuously updates our systems to address evolving security threats. If you suspect any suspicious activity on your account, please contact our support team immediately.
As an interwin user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete personal data in your account.
Under certain circumstances, you have the right to request deletion of your personal data from our systems.
You may request that we restrict how we process your data in certain permitted circumstances.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for specific purposes, such as direct marketing, at any time.
To exercise any of the above rights, you may contact our Data Protection team by email at [email protected] or via Live Chat on the platform. We will process your request within 30 business days.
Interwin retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Our general data retention principles are as follows:
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in a way that can no longer be traced back to you.
The interwin platform is exclusively for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.
If we discover that a child's personal data has been collected without parental or guardian knowledge or consent, we will take immediate steps to delete that data and close the account in question. If you have reason to believe a child is using our platform, please contact our support team immediately.
Interwin employs multiple age verification mechanisms, including KYC checks, to ensure that only eligible individuals — aged 18 and above — can register and use our platform.
Interwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or improvements to how we operate.
Any material changes to this policy will be notified to you via in-account notification or email at least 14 days before the changes take effect. For minor changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page regularly to stay informed about how we protect your information. Continued use of the platform after any changes are published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Interwin handles your personal data, please contact us through the following channels:
Our Data Protection Team will review and respond to all enquiries within 5–14 business days. For requests relating to the exercise of your privacy rights, the processing period is up to 30 business days depending on the complexity of the request.
We encourage you to contact us first before filing a complaint with a regulatory authority. Most privacy issues can be resolved quickly and satisfactorily through direct communication with our team.
We protect your privacy with the latest encryption technology and transparent policies. Register a free account and start a safe, fair and enjoyable gaming experience with interwin today.